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Animal Care and Protective Services

ACPS Operational Information

To ensure the continued safety of our staff and the community, Animal Care & Protective Services remains closed for public access but help is still available remotely. 
Animal Code Enforcement Officers continue to provide service for high priority and emergency calls in accordance with the recommendations of the National Animal Care and Control Association (NACA). This includes injured or sick animals, cruelty and neglect complaints, bites, law enforcement assistance, and dangerous and aggressive dog complaints. Non-emergency calls continue to be monitored and addressed via phone and email when possible. To report an animal in need of help in the community, a service request can be created online at myjax.custhelp.com or by calling 630-CITY.
Adoption and fostering has resumed with a new video conferencing format. Interested adopters and fosters are introduced to pets from the comfort of their home through photos, videos, and video conferencing. All paperwork is processed remotely with scheduled curbside pick of pets. Pets can be viewed online at coj.net/pets. To start the adoption process, email JaxPets@coj.net. Those interested in fostering may contact a foster coordinator by email at ACPSFosters@coj.net
Lost pet are being reunited with their owners with all communication being done remotely. If you have lost your pet and think it may be in our shelter, please email JaxPets@coj.net to start the reunification process.
If you have found a lost pet, we ask that you please hold onto it and try to reunite it with its owner so our focus can be directed toward animals in urgent need of our help. Most lost pets are found in close proximity to their home. Post flyers and walk around the area in which the pet was found, have the pet scanned for a microchip, posts photos on social media sites and websites including facebook, nextdoor, Pawboost.com and FindingRover.com. Photos of found pets can be emailed to JaxPets@coj.net
If you have found kittens, please do not intervene until you are certain they have been abandoned. Thankfully, human intervention is not usually needed and we know by the overwhelming number of cats in our community that most kittens have no problem surviving outdoors without our help. Unless kittens are sick, injured, or in danger, their best chance for survival is to stay with their mom. Our hearts tell us that they need our help, but in most cases human intervention is not the best option. To report a sick or injured kitten in need of help in the community, a service request can be created online at myjax.custhelp.com or by calling 630-CITY.
Late fees for city license tags will be waived until further notice.