Due to COVID-19, we are now seeing customers by appointment only. Please use the below agency phone number or email to schedule your appointment.
We apologize for the inconvenience.

You may request a service, or notify us of a problem online at https://myjax.custhelp.com.
Alternatively, you may report your issue by calling (904) 255-7198.


FAQs  I  Ice Cream Trucks  I Mobile Food Dispensing Vendors  I  Charitable Solicitation
Unfair and Deceptive Trade Practices  I  Feed the Homeless I  Human Trafficking

The Neighborhoods Department Office of Consumer Affairs' mission is to handle enforcement of Jacksonville, Florida, Code of Ordinances, Chapter 250;  Miscellaneous Business Regulations; Chapter 696; Unfair and Deceptive Trade Practices and Chapter 804; Charitable Solicitations by Permit. 

The Office also investigates and mediates consumer complaints that cover a myriad of areas as they pertain to consumer fraud and/or protection. 

In June 2015, the Florida legislature enacted a new statute (Section 787.29 Florida Statute) that requires businesses and locations throughout Florida to display public awareness signage, which informs the public about human trafficking and resource assistance.  Effective May 2016, the City of Jacksonville enacted Municipal Code Section 150.413 – Display of Public Awareness Signs (Human Trafficking).
You may register your business and obtain additional information by visiting the Human Trafficking web page.

Establishing these ordinances will assist in improving the City of Jacksonville’s responsiveness to public requests for assistance regarding consumer issues; identifying unfair and deceptive trade practices; and providing education to the community as needed.

How to Request a Service or File a Complaint:

There are several ways you can contact Consumer Affairs with an issue.

  • Call the City of Jacksonville at (904) 630-CITY (2489) to speak with a Consumer Affairs investigator for information.

Contact Us:

Valerie Williams, Consumer Affairs Manager
214 North Hogan Street, 7th Floor
Jacksonville, FL 32202
Phone: (904) 630-2489 | Fax: (904) 255-7132